zenoitulos-pricing-zero | Stripe Developers | Page 1

olive martenBOT Jul 19, 2023, 10:00 PM

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hoary parrot Jul 19, 2023, 10:00 PM

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Hey @fleet dust ! Sorry, we help in real time here as there are a lot of other people so we close inactive threads quickly.

fleet dust Jul 19, 2023, 10:01 PM

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sure

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so I see that I am mistaken, I thnk i have certain connected accounts not being assessed a fee

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..in test mode

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let me get you an example

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pi_3NVhxmGg57Ont9I31Qw07vPB

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i see no fee on this one, acct is acct_1LaL7xGg57Ont9I3

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but I see a fee on another payment in a different account
pi_3NVGPcCOKv08NC7B11Q0n5f8 in
acct_1Mw5pyCOKv08NC7B

hoary parrot Jul 19, 2023, 10:04 PM

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thanks looking

fleet dust Jul 19, 2023, 10:04 PM

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not sure what I may have done to suppress the fee on the one?

hoary parrot Jul 19, 2023, 10:07 PM

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no idea, I'm looking, we'll let you know in a bit, I've never seen this before

fleet dust Jul 19, 2023, 10:08 PM

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ty

hoary parrot Jul 19, 2023, 10:16 PM

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zenoitulos-pricing-zero

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Not finding much just yet, it's like something is configured differently on that account leading to a $0 fee. You likely will need to write to our support team and provide those concrete examples you gave me so that they can help: https://support.stripe.com/contact

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ah I think I found it

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Your own account/platform has a custom pricing behaviour where fees are calculated asynchronously

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and that applies to all payments on Custom/Express accounts but not Standard accounts

#zenoitulos-pricing-zero