#A4M1N

1 messages · Page 1 of 1 (latest)

slate starBOT
snow sky
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Hello Synthrider

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r u there?

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hello

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hello

tame prawn
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hey there, sorry lots of folks online right now

snow sky
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ok did you see our problem

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?

tame prawn
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Can you share an example request where you see this?

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What exactly are you trying to do?

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Are you trying to change capabilities via the Accounts API and getting an error?

snow sky
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We want to issue business expense card

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actually we dont know where to add capibilities to api keys

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if you can advice that would be perfect

tame prawn
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What do you mean by adding capabilities to api keys?

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Can you share any kind of error or unexpected result you're seeing?

snow sky
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when we go to edit the api key or trying to look for a way to add capaiilities, we are not being succesful

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To activate the issuing capability on a custom connected account, use the Accounts update API:

tame prawn
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What do you mean by edit the API key?

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I dont know what you mean by this

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Can you share an example request that includes any errors you're facing?

snow sky
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how do we know our api key have a issuing capability?

tame prawn
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It not about the API key, its the specific connected account

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Are you seeing errors? What is not working like you expect?

snow sky
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i dont know if issuing is active in our account or not

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how do i check this?

tame prawn
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For your own account? I'm very confused about the scenario you're trying to solve for here

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But you can check capabilities on your own account with a GET request to https://api.stripe.com/v1/account

snow sky
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ok one sec i try it

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IN my connected customer account issuing is added but it shows inactive, how do I activate it?

tame prawn
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In your own account, you'll need to manage that in the dashboard. If you're working via a platform, pelase speak to that platform for help.

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You can start there and work with our support tema for any issues: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

snow sky
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on our platform is giving me a button to activate when I press on it takes me to conect account to add it to the customer which i want this capability. I add the acapability to that customer and it shows red , inactive..

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seems like am stuck in a loop

tame prawn
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Ok i think you need to talk to that platform then and ask for guidance on what's required

snow sky
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I am in stripe dashboard

tame prawn
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Ok, then please wpork with our suport team if you need to onboard for issuing: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

snow sky
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the actual issue is we are stuvk with support and dev team and not sure if this issue is from activating acount from your devs or on boarding from your support tema

tame prawn
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I believe you'll need to continue to work with them then, and their team might need to get in touch with us if they're having issues resolving from the platform side