hugo.pinto.airmenu | Stripe Developers | Page 1

vocal sinewBOT Jul 19, 2023, 11:43 AM

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wraith harness Jul 19, 2023, 11:43 AM

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Hi there!

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Are you following this documentation page? https://stripe.com/docs/terminal/payments/setup-reader/tap-to-pay

shell pendant Jul 19, 2023, 11:54 AM

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Hi soma, thanks for the fast reply.

Yes, I am.
Al least in a Oneplus 7 everything works ok and I was able to start a payment intent.

But the hardware I intend to develop for is a custom device, a point of sale Kiosk from a Chinese manufacturer, and it is not a well known device.

I've been reading about Android TEE, and I think the hardware should meet the requirements.

Do you have any hint about what should be the culprit for the device to not meet those requirements.
That way I will be able to argue with the manufacturer to get support.

wraith harness Jul 19, 2023, 11:59 AM

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Thanks for the clarification. I'm not sure what could be the issue, I would recommend to ask Stripe support directly for help, who will have more time to investigate the issue: https://support.stripe.com/contact

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Make sure to include all relevant information in your question.

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