MarieFlowers | Stripe Developers | Page 1

hasty ironBOT Jul 19, 2023, 9:18 AM

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meager forum Jul 19, 2023, 9:18 AM

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Hi! Let me help you with this.

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Stripe kept telling her the processing failed.
In what form did the customer receive these errors? Do you have a screenshot?

boreal fable Jul 19, 2023, 9:20 AM

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No. I don't. The customer said the website kept telling her the processing failed. But I see 3 successful payments. I have just issued refund for 2 out of the 3.

meager forum Jul 19, 2023, 9:20 AM

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Are you using the Payment Element on your website?

boreal fable Jul 19, 2023, 9:21 AM

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I am on Woocommerce, so have Stripe plugged into it

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And the payments were few minutes apart and I have no reason to disbelieve her

meager forum Jul 19, 2023, 9:21 AM

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For questions on WooCommerce please reach out to their support, we can't help here, unfortunately.

boreal fable Jul 19, 2023, 9:26 AM

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Its not a woocommerce problem. According to her it was a payment processing issue

meager forum Jul 19, 2023, 9:33 AM

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If you are using WooCommerce Stripe plugin you need to reach out to WooCommerce. Because we don't know how it works. If there's actually something wrong on our side, WooCommerce will in turn reach out to us.

#MarieFlowers