Aby

[compact knot]

👋 happy to help

I'm not sure I follow, would you mind elaborating?

[small marsh]

Sure

Thank you for responding

When we are using Express Connect, let’s say that our Express connected account has a direct interaction with our end customers via email. Is there a way we can know that at the platform level? Or it’s the case they can email the end customers without we (the platform) knowing?

We are testing and we came up with this question, since we would like to keep all communications between platform and the end customer

[compact knot]

Or it’s the case they can email the end customers without we (the platform) knowing?
there's always the possibility of this happening outside of Stripe

and in all cases we don't have a "mailing" service at Stripe. We only send the emails on behalf of Accounts with the settings you configure in your dashboard

[small marsh]

Ok, completely understood.
So at least we can choose to not send Stripe emails to our connected accounts from our Dashboard?

[compact knot]

to your connected accounts?

[small marsh]

Yes

The connected accounts to not receive Stripe communications, or this is only achievable with Custom Connect?

[compact knot]

I'm not really familiar with the type of communications that Stripe sends to the different account types

you can contact https://support.stripe.com/?contact=true they are better equipped to answer these types of questions

[small marsh]

Sure, thank you for your guidance! Really appreciate it