brahn | Stripe Developers | Page 1

neon muskBOT Jul 18, 2023, 8:40 PM

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chilly owl Jul 18, 2023, 8:41 PM

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Can you share the subscription id so I can take a look?

pearl violet Jul 18, 2023, 8:43 PM

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Yes

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sub_1NVHO2HrSHmpBlKYKeU5hDT7

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I have already cancelled the other subscription that was started. It's supposed to be a 3-day trial then $13.99/mo

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but another subscription was created

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It's actually happened to quite a few customers but not all of them

neon muskBOT Jul 18, 2023, 8:45 PM

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pearl violet Jul 18, 2023, 8:45 PM

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I'm wondering maybe the app isn't getting their subscription

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and they are actually completing a second checkout session

chilly owl Jul 18, 2023, 8:46 PM

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Oh there's 2 subscription ids?

pearl violet Jul 18, 2023, 8:46 PM

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yes

chilly owl Jul 18, 2023, 8:46 PM

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Can you share the second?

pearl violet Jul 18, 2023, 8:46 PM

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sub_1NVHPAHrSHmpBlKY4LjxgLYP

chilly owl Jul 18, 2023, 8:48 PM

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Oh they're 2 different sessions

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https://dashboard.stripe.com/logs/req_1xkdQxdPImbFYg

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pearl violet Jul 18, 2023, 8:48 PM

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that's what i thought

chilly owl Jul 18, 2023, 8:48 PM

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https://dashboard.stripe.com/logs/req_Ww5kTsXw8WKBeu

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Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

pearl violet Jul 18, 2023, 8:49 PM

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okay i'll figure out how to handle that

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thanks

#brahn