_desa | Stripe Developers | Page 1

heavy widgetBOT Jul 18, 2023, 6:07 PM

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slate cradle Jul 18, 2023, 6:13 PM

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HellO! Sorry for the wait - taking a look now

unreal tapir Jul 18, 2023, 6:16 PM

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Might be related to this setupintent failing: https://dashboard.stripe.com/setup_intents/seti_1NK1UHKaWZ8GiqwC13aRU3Hr

but not sure why that failed

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slate cradle Jul 18, 2023, 6:16 PM

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That payment method didn't actually complete it's setup attempt so when the setup attempt expired we consumed it

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Basically the setup attempt just never finished - the microdeposit verification wasn't completed, so after a certain point we expire the attempt

unreal tapir Jul 18, 2023, 6:17 PM

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What is a viable solution for our customer? Make them re-link it?

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Because i'm assuming there is nothing I can do to verify that account so they can use it at this point, right?

slate cradle Jul 18, 2023, 6:19 PM

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Yeah there's nothing that you can do to re-verify that account at this point - you'd need to bring the cusotmer back on-session to start the process again

unreal tapir Jul 18, 2023, 6:19 PM

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bummer

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okay - thank you.

#_desa