battbot-terminal-readeraction | Stripe Developers | Page 1

south wolfBOT Jul 18, 2023, 4:11 PM

#

copper pond Jul 18, 2023, 4:12 PM

#

battbot-terminal-readeraction

keen edge Jul 18, 2023, 4:13 PM

#

req_3reAiwFP5EaZYB is one of the failed request

copper pond Jul 18, 2023, 4:13 PM

#

looking!

keen edge Jul 18, 2023, 4:15 PM

#

WSC513142092391 is the serial number of this reader. We've never seen this error before

#

and we have hundreds of readers in use at hundreds of different stores

copper pond Jul 18, 2023, 4:20 PM

#

@keen edge okay someone on my team says you need to reboot that specific reader and it should fix the issue. We're working on a fix on our end and sending comms to affected users

keen edge Jul 18, 2023, 4:22 PM

#

we will try to reboot

copper pond Jul 18, 2023, 4:22 PM

#

sounds good

keen edge Jul 18, 2023, 4:22 PM

#

we rebooted the reader doesn't seem to work still

copper pond Jul 18, 2023, 4:23 PM

#

Ack I'd recommend contacting our support team in that case https://support.stripe.com/contact and they can investigate with you

keen edge Jul 18, 2023, 4:25 PM

#

do you think switching to a new reader would work for the store? they need to be able to handle payment today

#battbot-terminal-readeraction