spock3349 | Stripe Developers | Page 1

stray gateBOT Jul 17, 2023, 9:29 AM

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brave maple Jul 17, 2023, 9:29 AM

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Hi there!

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Can you share a screenshot or video of the issue?

silent pumice Jul 17, 2023, 9:32 AM

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this page

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pressed save qrCode, nothing happen

civic light Jul 17, 2023, 9:37 AM

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Hi! I'm taking over from my colleague. Please, give me a moment to catch up.

silent pumice Jul 17, 2023, 9:38 AM

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when I pressed save qrCode, nothing happen in above image

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the promptPay payment

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I am using WKWebView in iOS

civic light Jul 17, 2023, 9:39 AM

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Thanks

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Why is the QR code covered?

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Has it been generated?

silent pumice Jul 17, 2023, 9:39 AM

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yes, this is test mode, in prod mode will generate qrcode

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but the same, nothing happen when tapped save qrcode btn

civic light Jul 17, 2023, 9:40 AM

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It might be related to that.
Does it work in Live mode?

silent pumice Jul 17, 2023, 9:41 AM

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no, not working

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nothing happen when pressed

civic light Jul 17, 2023, 9:42 AM

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Let me check.

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So, I see that PromptPay is not available for mobile: https://stripe.com/docs/payments/payment-methods/integration-options#support-real-time-payments

silent pumice Jul 17, 2023, 9:46 AM

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yes, we implement in our web

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mobile only open the url

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through in app webView

civic light Jul 17, 2023, 9:47 AM

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Also, using webview on mobile with Payment Element is discouraged, which might impact the functionality. Does it work through the browser?

silent pumice Jul 17, 2023, 9:48 AM

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yes, it work through the browser

civic light Jul 17, 2023, 9:49 AM

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Yeah, it's not supposed to be used like this, unfortunately.

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A workaround is to redirect the customers outside of your app and into the browser for payment.

silent pumice Jul 17, 2023, 9:51 AM

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but in app browser doesn't equal the browser, aside from the fact that the download button doesn't work, using a screenshot is fine

civic light Jul 17, 2023, 9:53 AM

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Can you redirect the customer to the normal browser?

silent pumice Jul 17, 2023, 9:55 AM

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not sure

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but you mean if using normal browser will solved problem?

civic light Jul 17, 2023, 9:55 AM

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Can you try paying via mobile browser? Does it work?

silent pumice Jul 17, 2023, 9:56 AM

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it work

civic light Jul 17, 2023, 9:56 AM

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And in the in-app browser?

silent pumice Jul 17, 2023, 9:56 AM

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only the btn pressed (saved qr code) notthing happen

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it work also

civic light Jul 17, 2023, 9:58 AM

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I don't understand. Does the QR code save functionality work in the in-app browser?

silent pumice Jul 17, 2023, 9:58 AM

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not working

civic light Jul 17, 2023, 10:02 AM

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I see. I believe there's no other workaround here, until Stripe officially supports PromptPay on mobile devices.

silent pumice Jul 17, 2023, 10:06 AM

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ok i see thanks

stray gateBOT Jul 17, 2023, 10:25 AM

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#spock3349