#digif
hearty dragon
Hello! For the past period? What do you mean exactly?
Can you give me the Subscription ID so I can take a look?
hearty dragon
Not seeing a quanity change from 4 to 2 on this one, can you confirm this is the correct Subscription?
mental lark
it was an example sorry
In this case, it was from 2 to 5
hearty dragon
Sorry, I'm not following. It looks like the change of quantity from 2 to 5 on this was made via the Dashboard, not via the Customer Portal? Am I incorrect?
I want to help, but I need very specific details about what you're seeing vs. what you expect to see. The quantities, descriptions, etc. you provide must be exact.
mental lark
My bay, I will be more specific, one moment plz
hearty dragon
@mental lark You still here?
mental lark
yes
untold ironBOT
mental lark
So,
brisk hornet
Hi, I'm stepping in. It looks like we're waiting for a bit more details here on what you're seeing exactly and what you expect. Are you able to add this?
mental lark
correct
Hi*, thx for stepping in
The customer has a 7-day free period, then is billed for the coming period (from 03/05 to 03/04, for example).
This particular customer was refunded his first invoice because he was not ready(marketing favor)
Then everything went fine.
Then he decided to reduce his subscription quantity.
Then he decided to increase his subscription quantity.
The problem today is that I have the impression that the cycle is out of control. In the sense that the customer is now being billed for the past, not the future period.
sub_1McUFLEsUYFmYwXG6JROhHB1
cus_NNEifoDZwRjhSs
brisk hornet
Are these dates, 'from 03/05 to 03/04, for example' correct?
The way prorations work is that we calculate the Remaining time for the updated quantity of 2. Then, there would be another line item calculating the Unused time on the initial quantity of 4: https://stripe.com/docs/billing/subscriptions/prorations for instance from the first example you provided above.
brisk hornet
Yeah, so it's working as intended. Is there a specific invoice that you can share where you think there is an issue?
mental lark
Maybe I just need to wait that the prorations amount goes zero .. So the invoice became
brisk hornet
From looking at all of these invoices, it looks like the prorations are calculated correctly.