Radek | Stripe Developers | Page 1

gleaming torrentBOT Jul 13, 2023, 10:20 AM

#

mighty echo Jul 13, 2023, 10:20 AM

#

Hi there!

#

Thanks for the detailed explanation, having a look.

lavish nexus Jul 13, 2023, 10:24 AM

#

I forgot to mention that it happens regardless of whether I fill the "Reference" field with the invoice number or leave it blank

hard ingot Jul 13, 2023, 10:27 AM

#

Hey! Taking over for my colleague. Let me catch up.

hard ingot Jul 13, 2023, 10:56 AM

#

Checking that error ...

hasty parrot Jul 13, 2023, 11:06 AM

#

unfortunately just looks like a bug on our end and nothing to do with how you're using the functionality. Not much we can do but report it internally and the owning team will look into it.

#

in terms of workarounds, maybe try it from the API instead of the dashboard? https://stripe.com/docs/payments/bank-transfers/accept-a-payment?platform=api#test-your-integration . But the Dashboard is just calling that same API, so I'm doubtful it will help.

lavish nexus Jul 13, 2023, 11:09 AM

#

Yeah thanks I could try with API but since it's the same request It's quite unlikely to work 😀 . Could I somehow be notified when that issue is resolved or follow the progress?

hasty parrot Jul 13, 2023, 11:12 AM

#

youd have to open a support ticket at https://support.stripe.com/?contact=true for that

#

the only other point is maybe try it with the API at a time when you're not doing anything else

#

the internal error is a problem with locking the objects involved so it might be excarbated by other requests/activity on the same Customer at the time

#

but again that's our problem, not yours

#Radek