もきゅもきゅ | Stripe Developers | Page 1

lunar forgeBOT Jul 13, 2023, 9:32 AM

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glass cypress Jul 13, 2023, 9:32 AM

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Hi there!

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In test mode we only check that the card number match one of the test card here: https://stripe.com/docs/testing

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In live mode we send the information to the bank, and the bank decide if the payment is declined or not.

fervent sluice Jul 13, 2023, 9:38 AM

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If I have a problem with a customer using only PayMet Link information, what other information can I match?

glass cypress Jul 13, 2023, 9:39 AM

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I don't understand your question, what is the issue exactly?

fervent sluice Jul 13, 2023, 9:42 AM

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Oh, I'm sorry.
I'll start a separate topic for this.

First of all, thanks for your quick reply.

glass cypress Jul 13, 2023, 9:44 AM

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Feel free to ask your new question here.

fervent sluice Jul 13, 2023, 9:50 AM

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thank you.

NEW TOPIC

When we had a problem with a customer, we wanted to use a method to find the customer's data from the customer's receipt number, but we didn't even know if it was possible.😅

glass cypress Jul 13, 2023, 9:52 AM

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What's your question?

fervent sluice Jul 13, 2023, 9:59 AM

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In a customer support situation, what do I need to refer to in order to link the information given by the customer with the data in the system? Is it only name and email?

glass cypress Jul 13, 2023, 10:01 AM

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I'm sorry I don't understand your quesion. Which "system" are you talking about? The Stripe dashboard?

fervent sluice Jul 13, 2023, 10:03 AM

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Yes, I do. This will be about dashboards.

glass cypress Jul 13, 2023, 10:04 AM

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Not sure, I recommend asking Stripe support for questions about the dashboard: https://support.stripe.com/contact

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Note we have an article about the dashboard search which might be useful: https://stripe.com/docs/dashboard/search

fervent sluice Jul 13, 2023, 10:06 AM

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Oh, sorry, I guess I'm in the wrong place to have you QA me. Thanks.👍

#もきゅもきゅ