erre_ci | Stripe Developers | Page 1

indigo rainBOT Jul 13, 2023, 8:38 AM

#

storm hornet Jul 13, 2023, 8:40 AM

#

You'd get an invoice.payment_failed event, and the Subscription's status would likely transition from active to past_due

lament mauve Jul 13, 2023, 8:42 AM

#

ok, in this case I should notify the customer, but how does he update or change the info on the credit card?

storm hornet Jul 13, 2023, 9:10 AM

#

A couple options:

Use our automated emails to send links to the customer: https://stripe.com/docs/billing/revenue-recovery/customer-emails#prevent-failed-payments-emails
Build a manual flow to bring the customer on-session to re-confirm the payment and provide new payment info

Automate customer emails

Learn how you can use customer emails to recover revenue.

#erre_ci