#erre_ci

1 messages · Page 1 of 1 (latest)

vernal rampartBOT
misty drift
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hello! what's the recurring interval of the subscription e.g. monthly? yearly? and how long more do you want to extend it for?

devout sequoia
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the actual client subscription is 3 month it end in 02 sept 2023 , the client instead of asking for a refund (for double subscription). would like to extend the active one until December

misty drift
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is this just for a one time situation?

devout sequoia
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yes it is one shot

misty drift
devout sequoia
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so if I understand correctly, I have to pause his subscription and then reactivate it in December?

misty drift
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yep that's right

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hmmm, or actually you can implement a one off 100% off coupon too

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update the subscription in the Dashboard to apply the coupon

devout sequoia
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ok, can i only do the coupon application from the backend? is it possible to do it via API?

misty drift
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you can do it via the Dashboard - update the Subscription

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you can do it via the API also