mrhardman | Stripe Developers | Page 1

copper spearBOT Jul 12, 2023, 11:48 PM

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flat temple Jul 12, 2023, 11:52 PM

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Can you clarify which email you're sending? Are you using the one you can enable through the dashboard with the "Send emails to customers to update failed card payment methods" setting?

woeful dune Jul 12, 2023, 11:56 PM

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Yes

flat temple Jul 12, 2023, 11:57 PM

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And are you using the stripe-hosted page, or your own?

woeful dune Jul 12, 2023, 11:58 PM

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Hosted page

copper spearBOT Jul 12, 2023, 11:59 PM

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flat temple Jul 13, 2023, 12:03 AM

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Gotcha

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So the only option you'd have for a customer to initate the repayment themselves would be to direct them to the customer portal (https://stripe.com/docs/customer-management) where they can trigger repayment for the invoices themselves

woeful dune Jul 13, 2023, 12:05 AM

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Hmm. Not ideal is it.

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It would be good if the user could request a retry attempt via the hosted page themselves. Is is possible to consider this for the future?

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Thanks.

#mrhardman