Swapnil-3ds | Stripe Developers | Page 1

regal glenBOT Jul 12, 2023, 2:42 PM

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dark token Jul 12, 2023, 2:42 PM

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Hi there 👋 could you tell me a bit more about the behavior that you're seeing?

woeful ivy Jul 12, 2023, 2:42 PM

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dark token Jul 12, 2023, 2:43 PM

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Swapnil-source-to-pm

woeful ivy Jul 12, 2023, 2:43 PM

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Whenever a customer enters ICICI Bank card and clicks on pay he gets a blank screen

dark token Jul 12, 2023, 2:43 PM

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Swapnil-3ds

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Gotcha, our integration provides the surfaces for 3DS challenges to be displayed, but it's up to the issuing bank to provide the contents of the authentication challenge flow that are displayed. This is likely behavior that will need to be raised to the bank so they can review their 3DS implementation, but could you provide me with the ID of an impacted Payment Intent so I can double check that?

woeful ivy Jul 12, 2023, 2:45 PM

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sure

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pi_3NPgy0SBt6NiCH2p15CkKH7g

dark token Jul 12, 2023, 2:50 PM

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Thank you, taking a look.

woeful ivy Jul 12, 2023, 2:50 PM

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What if we disable 3Ds in that will this work ......

dark token Jul 12, 2023, 2:53 PM

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If the issuer of the payment method being used requires 3DS to be completed in order for them to authorize the transaction, then the payment will likely fail if 3DS is not supported.

I'm not seeing much details about what happened on our end. It looks like the 3DS flow was initialized, but then not completed and all of the authentications are showing they failed.

I would recommend having your customer reach out to their bank regarding this behavior.

woeful ivy Jul 12, 2023, 2:55 PM

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ok

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Is others stripe customers are also facing high failure on ICICI Bank cards ?

dark token Jul 12, 2023, 3:00 PM

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I'm not sure, it's the first I'm hearing of it.

woeful ivy Jul 12, 2023, 3:01 PM

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In India ICICI banks is well eastablished bank

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ever my company's corporate card is also issue by ICICI but it works smooth on all platform never faced such issue

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*even my

dark token Jul 12, 2023, 3:05 PM

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Took a closer look and I do see some discussion about this internally, and it looks like we attempted to make a change to resolve the behavior. Based on the times on the Payment Intent you shared, it looks like it might be from shortly before that change was implemented. Do you have a more recent example where you're still seeing this behavior?

woeful ivy Jul 12, 2023, 3:18 PM

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just now initiated this

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pi_3NT4mLSBt6NiCH2p0yJrajSf

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dark token Jul 12, 2023, 3:25 PM

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Thank you, I think this is going to need a deeper investigation than I can provide synchronously here. Can you please use this form to submit a ticket, and check the box indicating you're a developer when doing so (that will route it to us). Please also mention my name in the submission. I'll grab the ticket, add your examples to our internal investigation, and then route the ticket accordingly for someone to keep you updated on progress.
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woeful ivy Jul 12, 2023, 3:25 PM

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ok

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thanks

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13074999

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I was unable to upload more than one screenshot while raising ticket

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I hope you will do the needful

dark token Jul 12, 2023, 3:44 PM

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Thank you, I will handle that as soon as I can.

regal glenBOT Jul 12, 2023, 3:46 PM

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#Swapnil-3ds