jonathanbull | Stripe Developers | Page 1

bronze tinselBOT Jul 12, 2023, 12:02 PM

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soft dragon Jul 12, 2023, 12:02 PM

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Hi there!

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Give me a few minutes to look into this.

elfin sun Jul 12, 2023, 12:06 PM

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Thanks @soft dragon

soft dragon Jul 12, 2023, 12:25 PM

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Sorry Discord got busy, having a look now.

elfin sun Jul 12, 2023, 12:27 PM

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Cheers

soft dragon Jul 12, 2023, 12:29 PM

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This is the customer.subscription.deleted event: https://dashboard.stripe.com/events/evt_1NSaUZHZLNwo79Rq0gfGGBkI
And it was triggered by this request: https://dashboard.stripe.com/logs/req_D6h4iqDRqlTl3M
Looking into this

elfin sun Jul 12, 2023, 12:30 PM

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ok, that matches our findings

soft dragon Jul 12, 2023, 12:32 PM

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Have you recently changed your dashboard settings related to Subscriptions?

elfin sun Jul 12, 2023, 12:32 PM

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Nope. They've been this way for many months.

soft dragon Jul 12, 2023, 12:45 PM

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Got it. Still looking into this!

bronze tinselBOT Jul 12, 2023, 12:54 PM

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elfin sun Jul 12, 2023, 1:15 PM

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Just stepping away for a bit, brb.

warped ferry Jul 12, 2023, 1:16 PM

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After digging into this we'd like for you to write in to support about this particular customer/subscription to continue the investigation and helping you out: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

elfin sun Jul 12, 2023, 1:26 PM

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ok will do – may I ask why?

warped ferry Jul 12, 2023, 1:28 PM

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Because this doesn't appear to be getting handled the way we'd expect, and requires more detailed investigation to figure out what's happening

elfin sun Jul 12, 2023, 1:29 PM

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Thanks again.

warped ferry Jul 12, 2023, 1:30 PM

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NP!

elfin sun Jul 12, 2023, 1:34 PM

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ticket opened

#jonathanbull