#ante-webhook-error
humble badger
austere flame
Hey @signal rapids ! A webhook endpoint can fail for many different reasons. HTTPS is only one of the potential issues. The first step is to look at a clear example Event that failed delivery and look at the detailed error you would see in the Dashboard
ante-webhook-error
signal rapids
using
https://stripe.com/docs/webhooks/test
with our local server everything works
the real server instead gives an error,
this ca about 2 weeks, without any changes
austere flame
I'm happy to try and help but you need to give me actionable information about the problem. Right now all you said is that it doesn't work and that the link works in Test mode
signal rapids
from the Webhooks panel, there is no information about the type of error:
as an answer: ERR
No response body
austere flame
Can you give me an Event id evt_123 so that I can check?
signal rapids
evt_1NSyjqR9sfcnxwPBr9rpcEAV
austere flame
if you look here it clearly says the exact error and clearly links to https://support.stripe.com/questions/webhooks-how-to-investigate-and-fix-tls-error
signal rapids
I don't read the message of this link:
https://dashboard.stripe.com/events/evt_1NSyjqR9sfcnxwPBr9rpcEAV
I don't understand where is the error
our server has valid and tested SSL certificate
austere flame
It doesn't, that's the problem outlined in details in the support article
signal rapids
you can also see with this link
https://barberappweb.it:2805/barberapp
that the SSL certificate works
I don't understand where to read the error message,
this link you sent me:
https://dashboard.stripe.com/events/evt_1NSyjqR9sfcnxwPBr9rpcEAV
it doesn't open anything
open this:
austere flame
you're likely logged into the wrong Stripe account
it clearly says you're missing intermediate certificates which is exactly what the article I gave you explains in details
really the next step is to fix your TLS configuration or talk to your host provider so that they help you configure this properly.
After you fix that, the endpoint should work as expected
signal rapids
the account i use is correct, but i dont see the error message opening the link, the account is the same i am using to check the wekhook, so i dont understand whats the problem
I use a connect account, maybe that's it?
austere flame
You're a platform so the Event is on a connected account not your own that's why
if you look at that account's Dashboard you can see the Event and the reason for the failure
but really I explained the issue: it's due to your TLS certificate. This is not a Stripe issue per se, you need to work with your host provider to configure this properly
signal rapids
ok thanks for the support