nicolas.binet | Stripe Developers | Page 1

fair domeBOT Jul 12, 2023, 7:44 AM

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fickle torrent Jul 12, 2023, 7:48 AM

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Subscription, once cancelled, cannot be reactivated

fickle kite Jul 12, 2023, 7:49 AM

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But why is the customer still allowed to pay for an invoice linked to a subscription that has been cancelled after a period of 14 days during which the invoice couldn't be paid

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Is-it a misconfiguration on our side ?

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FYI w're using the Stripe customer portal

fickle torrent Jul 12, 2023, 7:54 AM

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It's expected because sometimes, some merchant still want to collect the payment. If you don't want to, you can void the Invoice when the Subscription is cancelled

fair domeBOT Jul 12, 2023, 7:58 AM

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fickle kite Jul 12, 2023, 7:59 AM

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But why, the invoice is linked to the subscription that has been cancelled.

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Does this mean that we have to go through all the cancelled account and find all cancelled subscriptions with an "active" invoice ?

livid garden Jul 12, 2023, 8:06 AM

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Hi! I'm taking over this thread.

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If you don't want customer to pay open invoice for cancelled subscriptions, you will need to void the invoice.

fickle kite Jul 12, 2023, 8:09 AM

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ok. So this will happen when receiving the "customer.subscription_deleted" event ?

livid garden Jul 12, 2023, 8:12 AM

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What do you mean by "this will happen"? When a subscription is deleted, you will get customer.subscription.deleted yes.

fickle kite Jul 12, 2023, 8:26 AM

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Sorry for the late answer. I've taken on an existing project, and I also discover the way to Stripe 🙂 Thanks @livid garden for your help

#nicolas.binet