#dunc

1 messages · Page 1 of 1 (latest)

wispy plinthBOT
naive bluff
sullen frigate
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Live mode verification will work a bit different, but similar

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In test mode you need to ensure you use the test verification details to succeed

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Namely: DOB 1901-01-01, address line1 address_full_match and the test SSN last 4

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You'll never complete verification using "real" details in test mode

naive bluff
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Got it. Thx. Do you know it's normal to have to go through all of those steps in live mode? Or only if Stripe is having trouble verifying?

sullen frigate
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Additional docs are typically only applicable when there are issue with initial verification, but it really depends on a lot of factors. I'd suggest working with our support team to understand any applicable scenarios here or investigate real account onboarding issues: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

naive bluff
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cool. last question. I've removed Link when my users are adding a card in a checkout session. How can I remove the from onboarding?

sullen frigate
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What kind of accounts are you using?

naive bluff
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I think Express, but my dashboard is erroring and I can't get into my test connect users

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Confirmed Express

sullen frigate
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Gotcha, yea so this is an account relationship managed by stripe, and not something you can control

naive bluff
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OK thanks