gaildess | Stripe Developers | Page 1

elfin daggerBOT Jul 11, 2023, 3:35 PM

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warm yarrow Jul 11, 2023, 3:35 PM

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Hi there

toxic sierra Jul 11, 2023, 3:35 PM

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Hey!

warm yarrow Jul 11, 2023, 3:35 PM

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What type of Connected Accounts are you working with?

toxic sierra Jul 11, 2023, 3:35 PM

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Connect Express

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We do allow our sellers to reconnect a new Express account. However, Stripe still shows them their old Express account.

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We have rejected these accounts, but they are still shown to clients (on their Connect Express dashboard)

warm yarrow Jul 11, 2023, 3:36 PM

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A platform can only have one Express Account Connected per email address.

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I think you want to delete these extra accounts using https://stripe.com/docs/api/accounts/delete

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Instead of rejecting them

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They must have a $0 balance in order to delete them

toxic sierra Jul 11, 2023, 3:37 PM

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Is there any non-API way to delete this account? Why can't I do this from the dashboard? It makes it a bit hard for our support staff to handle these requests.

warm yarrow Jul 11, 2023, 3:38 PM

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Hmm I don't believe you can delete an account from the Dashboard currently. I can put in a feature request for that but as far as I know it just isn't possible right now.

toxic sierra Jul 11, 2023, 3:38 PM

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Okay. Thanks. I'll look into the API then.

#gaildess