#Zahoor
cold fiber
Hi
Could you please share more details ?
storm hornet
i have a client who tried processing the payment using our Stripe account. Although, he has sufficient funds the error captured as card declined due to insufficient account...
Stripe Error Message:Your card has insufficient funds.;
code: card_declined;
request-id: req_B035aTywros9s1
Time stamp : 11-07-2023
02:49:45:137 PDT
can you please check and let us know the reason why they are unable to make the payment and how do we go about fixing the issue
cold fiber
The error message is quiet explicit: Your card has insufficient funds. that means the customer doesn't have enough amount for paying that amount
storm hornet
i dono if you even read my complete msg. have you?
pls go thru the query once again
Although, he has SUFFICENT FUNDS confirming with his BANKERS the error captured as card declined due to insufficient account
cold fiber
i dono if you even read my complete msg. have you?
Yep.
cold fiber
Although, he has SUFFICENT FUNDS confirming with his BANKERS the error captured ...
I don't think this is true/accurate. What I can tell is they don't have sufficent funds in that card.
storm hornet
the client spoke to the bankers having us on the phone call....
the bankers confirmed he has sufficent funds to make the payment
there?
cold fiber
Did they try to do the payment again ? maybe at the time they did the purchase they hadn't enough funds while when they reachout to their banker, they had funds.
but the card ending with 4536 didn't had enough funds
storm hornet
they tired on 5th and they tried yesterday and again today
all these days they have had enough money to make the purchase yet this message popped up
cold fiber
I'm not sure again, if that's valid or not, I'm sorry. You probably need to reach out to Stripe Support and see if they have more insights about that decline, at https://support.stripe.com/contact/email?topic=declines. What I can tell so far is that that card has has insufficient funds.
storm hornet
no thats not the case
im not sure why you keep saying there is no funds when the customer and their bankers have confirmed there is enough funds in the card
is there anyone else that i can talk to or who can possibilly understand the situation and deal with it
cold fiber
is there anyone else that i can talk to or who can possibilly understand the sit...
Yes, you can reach out to Stripe Support at: https://support.stripe.com/contact/email?topic=declines This channel is mostly for techincal integration question regarding Stripe APIs.
storm hornet
is thre a live chat?
cold fiber
Emails is the recommended channel. You can try the chat option at https://support.stripe.com/?contact=true
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