mvelychko | Stripe Developers | Page 1

ebon lilyBOT Jul 10, 2023, 8:48 PM

#

trail fjord Jul 10, 2023, 8:49 PM

#

Hello! Sounds like there might be an oustanding Invoice? Have you tried voiding that Invoice?

outer walrus Jul 10, 2023, 9:00 PM

#

Thank you @trail fjord for the reply.
Ok, the customer has the monhtly subscription.
1st charge was on 26-th of May, and for 26-th of June it shows Retrying status per invoice on Stripe dashboard. Then they canceled the subscription and we want to stop attempting to charge their card.

#

Is there an option to stop collecting it?

trail fjord Jul 10, 2023, 9:02 PM

#

Can you give me the Subscription ID so I can take a look?

outer walrus Jul 10, 2023, 9:03 PM

#

sub_1N9YnlEcbIV4tW2sB4AWkAwP

#

When expanding the Actions btn I see an option to stop, so will consider it in the future.

trail fjord Jul 10, 2023, 9:08 PM

#

This Subscription has not been canceled.

#

So it's expected payments would still be attempted.

#

Are you sure this is the right Subscription? If so, what made you think it was canceled?

outer walrus Jul 10, 2023, 9:12 PM

#

My bad @trail fjord, sorry for the confusion.
I meant this sub: sub_1Mq2FvEcbIV4tW2sp8XzgDkq

#

And now I don't see an option to stop collecting anymore, as the user with canceled sub.

trail fjord Jul 10, 2023, 9:14 PM

#

That one was canceled for payment failures, which seems expected. There were no payment attempts after the final failure that caused the cancellation.

outer walrus Jul 10, 2023, 9:15 PM

#

Aha, so beceause of multiple attempts Stripe canceling the sub automatically, right?

trail fjord Jul 10, 2023, 9:15 PM

#

Yes, per your settings in the Dashboard here: https://dashboard.stripe.com/settings/billing/automatic

outer walrus Jul 10, 2023, 9:18 PM

#

Screen_Shot_2023-07-11_at_12.18.13_AM.png

#

If the option "Leave the invoice as is", won't it continue trying to charge the customer?

#

@trail fjord,
If it's charging then we may probably need to utilize another option "Mark the invoice as uncollectible"

trail fjord Jul 10, 2023, 9:23 PM

#

That's entirely up to you. Canceling a Subscription will prevent future payment attempts though.

#

See here: https://stripe.com/docs/api/subscriptions/cancel

outer walrus Jul 10, 2023, 9:24 PM

#

Thanks

#

@trail fjord,
To clarify, it's no matter how the sub was canceled, in all cases the collecting stops, right?

trail fjord Jul 10, 2023, 9:34 PM

#

Yes. You would have to restart collection manually for more payment attempts to be made.

#

But that only applies after the Subscription is canceled.

outer walrus Jul 10, 2023, 9:35 PM

#

Got it.

#

The last point, why the user with sub_1Mq2FvEcbIV4tW2sp8XzgDkq could still receive the email about failed charge?

#

@trail fjord

#

I know it's canceled sub, but could any settings overwrite it?

trail fjord Jul 10, 2023, 9:39 PM

#

Not sure I understand. Once that Subscription was canceled no further payment attempts were made.

outer walrus Jul 10, 2023, 9:41 PM

#

Yes, that's what we confirmed.
I'm asking if it's possible that customer with canceled sub would still receive the email about failed payments because of the settings on Dashboard.

trail fjord Jul 10, 2023, 9:42 PM

#

No, not unless you did something to charge them again.

outer walrus Jul 10, 2023, 9:43 PM

#

Got it.
@trail fjord, thank you very much for answering all the questions!

trail fjord Jul 10, 2023, 9:43 PM

#

Happy to help!

outer walrus Jul 10, 2023, 9:43 PM

#

Have a good day!

#mvelychko