#Greg Harris
drifting ravine
Hi 👋 can you tell me more about what you were expecting to see and what you're seeing now instead. Do you have a test site that I can access?
vagrant wyvern
This is a real checkout don't submit a payment
https://www.theknot.com/registry/store/cart/checkout?cart_id=XwhMFQ8BOQwueRQWft5OT9wsPAAOHFwB&flipper_override_78b873c8-d90d-479f-b361-43a6fbb07a1a=42c33f19-8eb4-43dd-a2a7-d004e52d63b6
I'm expecting https://stripe.com/docs/payments/link/alternative-integration that the payment element attempts to grab an email and auth link
drifting ravine
I see the email field near the top of the screen, is that the Link Authentication Element or is that your own email collection field? If the latter, are you then updating the Payment Element with the value that is being entered in the email field?
vagrant wyvern
That's our own collection field and it is not updating the Payment Element.
The only stripe element on the page is the payment element
drifting ravine
You will need to pass the email address to the Payment Element in order for it to be aware of that information and try to trigger Link flows. What behavior do you see if you use element.update to update the Payment Element with the provided email address?
https://stripe.com/docs/js/elements_object/update_payment_element
vagrant wyvern
Is this new? I have not had to do that in the past. The way I read this "Link authentication in the Payment Element allows you to collect your customer’s email addresses directly in the Payment Element with no additional integration work required." makes me think that the payment element will handle email for me.
That's quoted from the "Collect email in the Payment Element" tab
slender merlinBOT
coarse belfry
Hello! I'm taking over and catching up...
vagrant wyvern
no worries, thank you for helping me out
coarse belfry
I think the issue here is that the Payment Element isn't aware of the email provided above. In the example you linked to above the approach would be to create the Payment Element and specify the email at that time, but you don't have it yet.
The behavior also varies for US accounts vs. other countries. You mentioned this worked as expected before; are you using a Stripe account in a different country by chance?
vagrant wyvern
I'm not, this has been US focused. Last week the payment element component had a bit of text under it that you could click and submit your email to link a card.
I haven't been providing an email to the payment element it's been capturing it as a part of this functionality i've described.
coarse belfry
So is this working with one Stripe account but not another? Or is this not working now where it worked before on the same Stripe account?
vagrant wyvern
Not working now but has worked before on the same stripe account
coarse belfry
Gotcha. We're investigating now, hang on...
coarse belfry
We've confirmed this is an issue on our end and we're working on it now.
coarse belfry
Not sure if you're still around, but we're still working on this. Don't have an ETA yet, but hopefully we'll have it figured out and solved soon. Once we fix the issue you should see things go back to normal without any changes on your end.
slender merlinBOT