#digif
glad ocean
Hello! Sounds like maybe that person is seeing the Portal with a different configuration? https://stripe.com/docs/api/customer_portal/configuration#portal_configuration_object-features-subscription_update-default_allowed_updates
Or maybe they have a Product the configuration doesn't apply to?
low coral
Not at all.. same configuration to all customer and single product.. with the correct configuration
I can share the Cus Id ...
cus_NGTVEoCbbMjaHj
glad ocean
Can you share the Subscription ID for that Customer?
low coral
of course : sub_1NCMiFEsUYFmYwXGoYbsz0ZK
glad ocean
Perfect. Do you also have the Subscription ID for the other Customer, where changing the quantity worked?
low coral
yes of course : sub_1McUFLEsUYFmYwXG6JROhHB1
glad ocean
Okay, so for that first Subscription the Customer can see the Subscription in the Customer Portal but they can't change the quanity? Or does the Subscription not show up at all?
low coral
He can see it no problem
but can't the quantity button do not appear so he can change it
he can only Cancel the plan
glad ocean
Do you have the ID of the Customer Portal Session they used?
low coral
do you khow how can I get it ?
glad ocean
How did you create the session for them?
What is that? That's not you live secret key I hope?
What's the prefix at the beginning of that?
low coral
No no not the screat key haha
glad ocean
The Customer Portal Session ID should have a prefix of bps_.
low coral
bpc_ you mean ?
glad ocean
No, that would be the configuration, I want the actual session.
static tundraBOT