jxerot | Stripe Developers | Page 1

split finchBOT Jul 10, 2023, 9:27 AM

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eager sage Jul 10, 2023, 9:27 AM

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Hi there!

willow trellis Jul 10, 2023, 9:27 AM

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hey soma

eager sage Jul 10, 2023, 9:28 AM

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For questions about woocommerce you should directly ask the woocommerce support.

willow trellis Jul 10, 2023, 9:28 AM

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this is not a question about woocommerce

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stripe is giving an error on the first payment intent with a timeout. that is causing a second payment intent that successfully succeeded. But i want to know why the first payment intent is not working.

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in the log on the stripe platform i only get this message:

"message": "The PaymentIntent failed due to a timeout on the upstream provider's side. Provide a new payment method to attempt to fulfill this PaymentIntent again.",

eager sage Jul 10, 2023, 9:30 AM

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Can you share the ID of the PaymentIntent with the issue (pi_xxx)?

willow trellis Jul 10, 2023, 9:30 AM

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sure

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issue id: pi_3NQaufJpf7pa9fG21FxcinR0
succes id: pi_3NQavwJpf7pa9fG21XAn3glm

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same customer 5 minutes apart

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its fine that you retry the payment if it failes. but creating a new uniek ID is a problem.. because the order at woocommerce will not be updated. Its an non existing ID

eager sage Jul 10, 2023, 9:33 AM

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Can you clarify where you see that error? "The PaymentIntent failed due to a timeout on the upstream provider's side."

willow trellis Jul 10, 2023, 9:33 AM

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in events and logs from the faulty payment: pi_3NQaufJpf7pa9fG21FxcinR0

eager sage Jul 10, 2023, 9:34 AM

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Indeed, this looks like an issue on iDeal side. There's not much you can do, expect retry the payment later.

willow trellis Jul 10, 2023, 9:35 AM

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so now i have this problem:

customer orders something
order failes -> woocommerce cancels order
stripe retry order with new id
order succes
woocommerce doesnt know this new id
mad customer, i paid and did not receive anything

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yeh but stripe retries it automaticly! thats perfect. only it creates a new id and doesnt update the old failed id

eager sage Jul 10, 2023, 9:37 AM

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I recommend talking to woocommerce support to see if they can handle this edge case better.

willow trellis Jul 10, 2023, 9:38 AM

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haha no i need to know how stripe handels this error

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the problem is within stripe

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its creating TWO ids for ONE payment

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thats something stripe does, i want to know how/why thats handled so i can create code to fix this

eager sage Jul 10, 2023, 9:40 AM

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No, both PaymentIntent IDs you shared were created by woocommerce. You can see the two creations requests here:
https://dashboard.stripe.com/logs/req_uBP0Yru6HWY07B
https://dashboard.stripe.com/logs/req_xTnvr8OHignsAc

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And in both you can see this:

willow trellis Jul 10, 2023, 9:46 AM

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thanks!

#jxerot