#brianc6053

1 messages · Page 1 of 1 (latest)

eager martenBOT
wary thistle
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Hi. I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

swift tendon
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This is a tech question I believe. We need to be able to export transactions in csv format where the fields are separated. It seems like a bug or some sort of setting we need to make

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To be clear, we know how to export them. We are just not getting the results expected.

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More info: The dashboard report export when choosing all columns leaves the Destination Platform Fee blank and combines the Fee column wth the Destination fee and Stripe fee. This seems like a bug.

wary thistle
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If you believe this is something that could make Stripe product better, please let support know about it.

swift tendon
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sorry just posted it again. dev forum is not for potential bug reporting?

wary thistle
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I can't determine whether it's a bug based on the information that you provided and I'm not familiar with reporting.

swift tendon
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Maybe someone else there. It's definitely tech. The customer support will not be able to answer this I'm sure. This is about the export

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and a potential bug I believe.

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It's somewhat of a major issue for us.

wary thistle
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If the support can't answer, they'll escalate it to the relevant team.

swift tendon
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Rubeus not around?

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How to submit bug report then? Thanks

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How to submit bug report please.

wary thistle
swift tendon
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🏈