bugkiller. | Stripe Developers | Page 1

valid patioBOT Jul 7, 2023, 8:02 PM

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teal jungle Jul 7, 2023, 8:03 PM

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Cancelling a subscription doesn't prevent payment collection on old invoices that were created by that subscription. That could be what happened

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If you send the subscription and invoice I can take a look

potent thicket Jul 7, 2023, 8:03 PM

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I mean, subscription has trial period

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user made subscription and then canceled subscription in trial period

teal jungle Jul 7, 2023, 8:04 PM

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Well can you send the subscription id so i can look

potent thicket Jul 7, 2023, 8:04 PM

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but he was charged after trial

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sub_1NOdHwBTGnRwDyDicPM84tJm

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user canceled via our web app

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(our backend wil call
subscription = stripe.Subscription.retreive(id)

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subscrption.delete()

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user repoted an issue , so we checked and subscription didn't cancel.

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anyway check the subscription...

teal jungle Jul 7, 2023, 8:06 PM

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That's because the user had 2 subscriptions

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See: https://dashboard.stripe.com/customers/cus_OAzGBUE8KtcKPw

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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One of them was canceled by the web portal it looks like

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The other was not and was charged

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The one that was not canceled by the web portal was cancelled manually by you in the dashboard

potent thicket Jul 7, 2023, 8:09 PM

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hmm, how he has 2 subscriptions 😦

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anyway, thanks for your quick check.

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I'll investigate how user made 2 subscriptions

#bugkiller.