#esmowin

1 messages · Page 1 of 1 (latest)

slow willowBOT
arctic jay
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Hi what are your questions?

edgy vigil
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So, when I have a subscription with automated payments, let's say that the customer CC expires and the payment fails... I receive an "invoice.payment_failed" webhook, where I receive an invoice URL, like:
https://invoice.stripe.com/i/acct_1IM1OLAk7qSXSxUq/test_YWNjdF8xSU0xT0xBazdxU1hTeFVxLF9PRGhXN1NUOWdIaDJ0emhrNHdZVWM4U2RjaDZFa29nLDc5MjgyNzM20200xvRUGjcQ?s=ap

Currently, I'm sending that invoice URL to the customer, so they can pay the invoice, but I've noted that, even if they make a successful payment with a new and valid CC, that doesn't change the subscription "default_payment_method" with the new CC, so the next month (let's say this is a monthly subscription) the payment fails again because the attempt is made with the old CC

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So I tried with a CS (Checkout Session) with mode "setup", sending the customer that URL so they can change the payment info, and that does change the subscription "default_payment_method"

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But it doesn't pay right away the "payment_failed" invoice

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Until the next Stripe automated retry

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But then

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I discovered you have this kind of URL:

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If the customer fills that form with a valid CC:

  1. The last "payment_failed" invoive is paid right away
  2. The subscription "default_payment_method" is properly updated
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So my question is:

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Does any object received by webhooks have that URL?

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Because THAT is the URL that I should send to my customer, to solve the problem once and for all

edgy vigil
arctic jay
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Looking now

edgy vigil
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It's in the email that you send, let me show you

arctic jay
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Yeah that's in the email we send the customer about failed payments

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So couldn't the customer just use that email and link?

edgy vigil
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We weren't using your emails because we wanted to send our emails

arctic jay
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Or do you want to just use your own flow and not use Stripe emails?

edgy vigil
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Exactly

arctic jay
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Ah I see

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I think if you use your own emails, you can't use those billing recovery links. I think they come with using that email functionality

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I'd have to confirm this though. Let me look if there's another way

edgy vigil
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I was testing ways to solve this, so I tried activating your emails and then I discovered that the URL you send is different

edgy vigil
arctic jay
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Ok not sure if this pays the payment_failed invoice right away, but recommend you test this out. Our customer portal has deep linking functionality, so you could create a customer portal link to send the customer directly to the payment_method_update flow: https://stripe.com/docs/customer-management/portal-deep-links. Again, not sure if this also pays the unpaid invoice off-hand, so recommend you test it out.

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Let me know if that works. If not, I think you'll need to build your own recovery flow if you don't want to use our emails

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That being said, you can customize the branding of our emails to match your site

edgy vigil
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Checking

slow willowBOT
edgy vigil
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Let me ask you something else

meager oracle
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Hello! I'm taking over and catching up...

edgy vigil
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Hi!

meager oracle
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What's up? 🙂

edgy vigil
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Don't worry, it's not related with the previous question

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My new question is

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And I'm pretty sure the answer is "No", as for what I've been reading in the docs

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Is there any way my customers, that have Connected Accounts (they make sales to their customers), can buy, for example, a Stripe "BBPOS WisePOS E", without having to go to their Stripe Dashboard? I mean, is it possible to make that purchase using the Stripe API?

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Because, if that were possible, I could integrate the process into my platform, so they make that purchase without leaving it

meager oracle
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I think we just did something regarding this, let me check...

edgy vigil
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Let me see...

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Wow, that seems exactly what I was asking for

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Is this beta? Or can be used safely?

meager oracle
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It's not in beta and can be used safely as far as I know.

edgy vigil
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Gr8! And last but not least, starting on which API version is it available? I'm not finding that information

meager oracle
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Our API versions are only for breaking changes. New features are available on all API versions.

edgy vigil
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Oh, great

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Thank you very much! 🙌

meager oracle
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Happy to help!

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I was also reading about the Subscription recovery link issue you were having, and I'm going to flag that as a feature request. It seems like that URL should show up on the Subscription when there's a failed payment, or something like that.

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Done!

meager oracle