#andresjeanchristophe
floral epoch
hexed pivot
Hi
Sorry, but in this channel we only support English.
hexed pivot
Not in this channel. However you can get French Support at https://support.stripe.com/contact
copper raven
i know it's not french but it doesn't exist as such, they asked me to come here and talk to you direcly
the french support on the phone asked to ask you, i wish there was another way out, trust me
my english being not so good, yet i understand
🙂
hexed pivot
Try sending an email instead:
https://support.stripe.com/contact/email?topic=api_integration
copper raven
that's ok, if i translate what i asked for, do you think yo can help me out ?
whenener i use the way you propose, it takes ages
hexed pivot
Yes of course you can use english for this channel
copper raven
Payment declined by customer's bank. Bank returned payment declined code authentication_required. Learn more about declined payments.Jul 7, 2023 at 11:27 am
hexed pivot
Can you please share the PaymentIntent id of that payment ?
copper raven
your support this morning made me activate 3D secure for the 3 options but that didn't change anything
hexed pivot
Did the customer checked with their bank and see the cause of the decline ?
According to the error message, the decline was made by the customer's bank and not Stripe side. If you can share with me a PaymentIntent Id, I can narrow more and/or confirm this
quaint sonnet
Hi there 👋 jumping in as my teammate needs to step away soon.
If a payment is declined by the issuer because they require authentication to be completed, then another payment must be attempted on a surface that supports the handling of the SCA/3DS authentication challenge process.
What is the current status of the Payment Intent that you were trying to use?
copper raven
Logs
402 ERR POST /v1/charges
07/07/2023 11:27:21
200 OK POST /v1/customers
07/07/2023 11:27:20
200 OK POST /v1/tokens
07/07/2023 11:27:15
i don't have payment Intent ?
quaint sonnet
Oh, that's why 3DS isn't being handled then, Charges don't support it.
https://stripe.com/docs/payments/payment-intents/migration/charges#understanding-the-stripe-payment-apis
You will want to look at migrating to using Payment Intents instead:
https://stripe.com/docs/payments/payment-intents/migration
copper raven
$customer = \Stripe\Customer::create(array(
'name' => $_POST['name'],
'email' => $email,
'source' => $token
));
$intent = \Stripe\PaymentIntent::create([
'customer' => $customer->id,
'amount' => $POST['amount'],
'currency' => 'eur',
'description' => 'Abonnement'.$_POST['reference'],
'receipt_email' => $email
]);
/$charge = \Stripe\Charge::create(array(
'customer' => $customer->id,
'amount' => $POST['amount'],
'currency' => 'eur',
'description' => 'Abonnement'.$_POST['reference'],
'receipt_email' => $email
));/
i can use intent to instead of charge ?
quaint sonnet
Yes, Payment Intents are the newer more robust version of Charges. The migration guide linked above helps walk through moving from using one to the other, let me know if there is anything in there that is unclear.
copper raven
i test thx