sergio_sanchez

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Hello karllekko

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you click the "fail authentication" button in the test mode 3DS page that appears when confirming the PaymentIntent

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and also

do you know any improvement here that could help us to reduce the number or cases we have?

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not sure what you mean

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well actually it depends on what the user provide us right?

nothing to change from our side in order to avoid issues

is it right?

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still not really understanding

do you have more context?

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for instance, the 3dsecure is mandatory for all cases? do we have options to provide info our of users in advance in order to help the authentication....

maybe if you provide me the documentation related, I can take a look deeper from my side

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3D Secure is required for most payments in Europe yes, unless the payment falls into an exemption category

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https://stripe.com/docs/payments/3d-secure

this is the documentation related right?

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it's the documentation for 3D Secure, which does relate to "authentication" and errors like "payment_intent_authentication_failure" , yes.

Sorry, you're not really sharing enough context for me to understand what you're looking for. You presumably have some actual problem you're trying to solve like you've seen a lot of 3DS failures in production, perhaps, but it's not really clear.

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no sorry for that 😄 dotn worry with that documentation is enough for me, so better to have all the context from my side, before making additional question

sorry for lack of clarifications here

but actually I have not full context about this process, so it was a generic question about that

it is ok, I will take a look to the documentation, once I understand this, I could improve it or come here again in detailed questions

thansk a lot for your support