therealsujje | Stripe Developers | Page 1

bleak saffronBOT Jul 7, 2023, 9:40 AM

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dense mirage Jul 7, 2023, 9:41 AM

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👋 happy to help

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would you mind sharing the request ID where you're getting the error?

hasty atlas Jul 7, 2023, 9:41 AM

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this is in the strip connect onboarding

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not from the api

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shall i share the sc of the error i get?

dense mirage Jul 7, 2023, 9:42 AM

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yes please

hasty atlas Jul 7, 2023, 9:43 AM

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dense mirage Jul 7, 2023, 9:48 AM

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would you mind sharing the request ID that created the express account?

hasty atlas Jul 7, 2023, 9:48 AM

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req_rB2zwPZfnv9w73

dense mirage Jul 7, 2023, 9:55 AM

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taking a look

dense mirage Jul 7, 2023, 10:14 AM

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sorry it's taking me so long

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I'm still not sure what the issue is yet

hasty atlas Jul 7, 2023, 10:15 AM

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Ahh i see

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I checked the onboarding by both disabling and enabling clear pay

dense mirage Jul 7, 2023, 10:17 AM

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you need to disable it here
https://dashboard.stripe.com/settings/payment_methods/connected_accounts

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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now it's on by default

hasty atlas Jul 7, 2023, 10:23 AM

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I disabled it now but I'm still getting the same error

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I'm using testmode btw

bleak saffronBOT Jul 7, 2023, 10:25 AM

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vale knoll Jul 7, 2023, 10:29 AM

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do you have the request ID for the latest error?

hasty atlas Jul 7, 2023, 10:31 AM

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req_ZXgRxMmMF0XnMd

vale knoll Jul 7, 2023, 10:37 AM

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hmm, seems like a bug on our side really

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I'd suggest writing to https://support.stripe.com/?contact=true to follow up.

hasty atlas Jul 7, 2023, 10:39 AM

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ah i see

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does it have anything to with the fact that im using express accounts?

vale knoll Jul 7, 2023, 10:40 AM

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you're not wrong to use Express accounts

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so like that specifically is not the problem. It's our fault that we seem to by default request this capability when it can't work and we probably need to fix something internally

hasty atlas Jul 7, 2023, 10:45 AM

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ok thanks for looking into it, do you know how i can open a ticket for the issue?

#therealsujje