wabisabi2019 | Stripe Developers | Page 1

dim pilotBOT Jul 7, 2023, 6:27 AM

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inland plover Jul 7, 2023, 6:28 AM

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Can you share the subscription ID (sub_xxx) that has trial event and the one without individually?

fervent shadow Jul 7, 2023, 6:28 AM

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Yes, will do.

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has trial event: sub_1N97p6F5n5KjLa7RDRj53hl1
does not have trial event: sub_1N98MpF5n5KjLa7RGXzjIWVy

inland plover Jul 7, 2023, 6:50 AM

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Thanks for waiting! Checking it now

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customer.subscription.trial_will_end event will be sent 3 days before the trial ends. In sub_1N98MpF5n5KjLa7RGXzjIWVy, the trial will only end on 2023-10-01 00:00:00 UTC which is not 3 days before the trial end yet

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For sub_1N97p6F5n5KjLa7RDRj53hl1, the trial https://dashboard.stripe.com/events/evt_1NP6FlF5n5KjLa7RXI7mE7QR was sent 3 days before the trial ended

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fervent shadow Jul 7, 2023, 6:59 AM

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can you tell why sub_1N97p6F5n5KjLa7RDRj53hl1 trial's ended? That was not expected. The expectation was that it would end like the other sub on 2023-10-01.

inland plover Jul 7, 2023, 7:04 AM

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Your original subscription creation request set the trial to end on 2023-07-04 16:00:00 UTC in https://dashboard.stripe.com/logs/req_Gw65owTLBDA4O2

The new trial end timestamp was only updated to 2023-09-30 16:40:33 UTC in https://dashboard.stripe.com/logs/req_sPeBg5yjAMJcwE on 2023-07-05 16:40:46 UTC which was after the intial trial ended

fervent shadow Jul 7, 2023, 7:12 AM

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Thank you! That is very helpful 🙏

inland plover Jul 7, 2023, 7:13 AM

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No problem! Happy to help 😄

#wabisabi2019