designerden | Stripe Developers | Page 1

rotund auroraBOT Jul 7, 2023, 3:20 AM

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ocean plume Jul 7, 2023, 3:21 AM

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Hi there, I can only support if you have a direct integration with Stripe. If you have questions related to a 3rd-party plugin, I'd suggest you to reach out to the plugin developer directly.

quaint light Jul 7, 2023, 3:34 AM

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Yes we do have a direct integration

ocean plume Jul 7, 2023, 3:34 AM

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Are you writing code to communciate with Stripe directly? or you are using a 3rd-party plugin like woocommerce?

quaint light Jul 7, 2023, 3:36 AM

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I don’t believe we are writing code

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We are using stripe as our payment gateway and communicating purchases through woo commerce and also memberpress for membership signups

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ocean plume Jul 7, 2023, 3:38 AM

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OK, can you share with me the ID of one of the failed webhook event?

quaint light Jul 7, 2023, 3:42 AM

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Ok

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They all seem to be 503 or 500 errors

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Where do I find the id

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"evt_3NR4EiAbwjoAQc941ylRD8MP"

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Is that correct?

ocean plume Jul 7, 2023, 3:45 AM

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OK. 50x says server error. I means the webhook endpoints was having problems when processing the webhook request from Stripe.

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https://dashboard.stripe.com/events/evt_3NR4EiAbwjoAQc941ylRD8MP Based on the log, the first webhook delivery wasn't successful at 2023-07-07 02:17:39 UTC, and the webhook server response was <p>The server is temporarily busy, try again later!</p>

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quaint light Jul 7, 2023, 3:48 AM

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the first issue began on monday the 5th

ocean plume Jul 7, 2023, 3:48 AM

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The subsequent retry was successful at 2023-07-07 02:17:58 UTC

quaint light Jul 7, 2023, 3:48 AM

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is there a way to resolve this?

ocean plume Jul 7, 2023, 3:48 AM

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You should check your webhook endpoint and make sure it responds 20x upon receiving a webhook request from Stripe.

quaint light Jul 7, 2023, 3:49 AM

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how do I do that

ocean plume Jul 7, 2023, 3:49 AM

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Did you implement your webhook endpoint by yourself?

quaint light Jul 7, 2023, 3:49 AM

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no my devs guy does

ocean plume Jul 7, 2023, 3:49 AM

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Ok, then you should take to you devs and ask them to check the webhook endpoint.

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https://stripe.com/docs/webhooks/best-practices#events-and-retries Stripe will retry webhook deliveries up to 3 days.

Best practices for using webhooks

Implement these best practices when using webhooks.

quaint light Jul 7, 2023, 3:50 AM

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ok

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so thats the info you can give me?

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it is issues with webhook endpoints

ocean plume Jul 7, 2023, 3:51 AM

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You are right, the issues are with your webhook endpoints.

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https://dashboard.stripe.com/events/evt_3NR4EiAbwjoAQc941ylRD8MP and you can see what your webhook endpoint responded here

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quaint light Jul 7, 2023, 3:53 AM

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will resetting the API help?

ocean plume Jul 7, 2023, 3:53 AM

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What do you mean by resetting API?

quaint light Jul 7, 2023, 3:53 AM

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ok

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which side is the endpoint the issue

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strioe side?

ocean plume Jul 7, 2023, 3:56 AM

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Your webhook endpoint, it's at your side.

quaint light Jul 7, 2023, 3:56 AM

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ok

quaint light Jul 7, 2023, 4:12 AM

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How do we reconnect the webhooks

#designerden