#DarkHorse
shadow ledge
Hey there
thanks so much for your quick respnse
had a customer who accidentally send us about $25k was only supposed to send half of that as a retainer but sent the full amount
I need to cancel it BEFORE it goes out of their account
can I cancel through stripe or do I have to call Chase?
bitter current
How did the customer send this to you? Is this a Payment Intent?
shadow ledge
ach
via zoho books
stripe gateway
Chase bank to chase bank
it was a payment intent, but for some reason zoho books didn't charge him 50% as intended it charged him the full amount
bitter current
If the payment intent has not been completed you can cancel it. But it sounds like you are using some 3rd party plugins.
Can you see the Payment Intent or Charge object in your Stripe Dashboard or retrieve it via the API?
shadow ledge
bitter current
What is the payment method associated with this payment?
bitter current
Okay in that case you can cancel this payment intent
bitter current
You can cancel a PaymentIntent in the processing state when the associated Payment Method is US Bank Account.
Via the API (this is a server for developers): https://stripe.com/docs/api/payment_intents/cancel
But there should be an option in the Dashboard overflow menu as well
shadow ledge
that is all i see
if those three dots are what you are referring to when you say "overflow menu"
bitter current
That is what I was referring to. Are you an admin for this account?
bitter current
Hmmm.... You should be able to cancel the Payment Intent while it is in processing status.
But ... the status flags in the Dashboard don't map 1:1 with the actual status in the API so that may be causing some confusion. Can you try using the API? https://stripe.com/docs/api/payment_intents/cancel
shadow ledge
okay I am following you
I'm sorry I've never used the API in that way before
would you be able to point me in the right direction?
bitter current
Okay this forum is for developers coding integrations with the Stripe APIs so that is where our advice comes from.
If you are not familiar with working with the APIs like that I would not recommend starting with cancleing a payment in live mode.
Can you share the ID for that payment?
sly iceBOT
bitter current
That's a bank account ID
bitter current
Okay this is in a status of pending and the PM is a bank account. At this point I would reach out to Support to see if they can cancel it for you and, if that doesn't work, you might need to talk to Chase bank. https://support.stripe.com/?contact=true
glass canyon
You can request a call as one of the support options (if available for the time & region where you access it)
