Andres | Stripe Developers | Page 1

gleaming inletBOT Jul 5, 2023, 5:51 PM

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little creek Jul 5, 2023, 5:51 PM

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Hi 👋

Do you have an example of a payment that generated a non-localized email receipt?

polar silo Jul 5, 2023, 5:52 PM

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Screen_Shot_2023-07-05_at_1.52.43_PM.png

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Screen_Shot_2023-07-05_at_1.53.07_PM.png

little creek Jul 5, 2023, 5:53 PM

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Can you provide the payment ID? I can't do myuch with images

polar silo Jul 5, 2023, 5:53 PM

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This is the only email settings I found

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and its set to Spanish

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is this it? tr_1NQFEWGQPSKVIOLHZugnZ8xe

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Screen_Shot_2023-07-05_at_1.55.02_PM.png

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Thats the payment details...this is for a user under our Stripe Connect

little creek Jul 5, 2023, 6:01 PM

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This account? acct_1MPWSRGQPSKVIOLH

polar silo Jul 5, 2023, 6:04 PM

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this is her account

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acct_1Mz2kz2ek8SHjddJ

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she has a stripe express connect account

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so "we" main/account billed in her name

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the main account is acct_1MPWSRGQPSKVIOLH

little creek Jul 5, 2023, 6:11 PM

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Can you share the ID of the request where you created the charge for this account? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

polar silo Jul 5, 2023, 6:16 PM

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check this please

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req_Gcf9GvMzKp4x5g

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and this

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req_kW5sQiSSI7aBpy

little creek Jul 5, 2023, 6:19 PM

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Okay so only the second request was made with the connected account

polar silo Jul 5, 2023, 6:32 PM

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yes that is the correct request

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even when I manually request the email/reciept of that payment

Screen_Shot_2023-07-05_at_2.32.49_PM.png

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the email is sent in english

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how can I send it in spanish??

little creek Jul 5, 2023, 6:34 PM

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Do you have the ID of the customer that was sent the email receipt?

polar silo Jul 5, 2023, 6:35 PM

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I just sent it to my own email

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Do you know how to fix this??

Screen_Shot_2023-07-05_at_2.36.05_PM.png

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hello?

gleaming inletBOT Jul 5, 2023, 6:45 PM

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shrewd mirage Jul 5, 2023, 6:59 PM

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That setting in your Dashboard should control the default language used, unless set specifically for a customer
Dashboard setting: https://dashboard.stripe.com/settings/emails
From: https://stripe.com/docs/receipts?payment-ui=payment-links#customizing-receipts
Override per customer with preferred_locales: https://stripe.com/docs/api/customers/object#customer_object-preferred_locales
From: https://stripe.com/docs/invoicing/customer?dashboard-or-api=api#localization

polar silo Jul 5, 2023, 7:04 PM

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@shrewd mirage you can see the snapshot of my email settings

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it clearly says spanish

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so why is it getting sent in english?

Screen_Shot_2023-07-05_at_3.04.31_PM.png

shrewd mirage Jul 5, 2023, 7:06 PM

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And what about the customer, is there a customer involved here?

polar silo Jul 5, 2023, 7:09 PM

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again...to test this, I used the manual send reciept feature and entered my own email, and got it in english

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hello???

shrewd mirage Jul 5, 2023, 7:16 PM

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The payment you shared before didn't have a customer or a receipt email, so I'm not sure what's expected from the Dashboard in that case. When I tested with a customer after setting a language there I got the expected result of a receipt in that language

gleaming inletBOT Jul 5, 2023, 7:44 PM

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#Andres