#vaibhavkhush

1 messages · Page 1 of 1 (latest)

velvet patioBOT
visual trellis
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Hi there

dusty fjord
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Hi

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can you please help me i am stuck in it

visual trellis
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Is this a live subscription?

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Or are you testing?

dusty fjord
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Yes

visual trellis
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Can you share the Subscription ID?

dusty fjord
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live

visual trellis
dusty fjord
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yes

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i have read this

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sub_1NPpQ3SJDL75kuB7UmvTyfPX

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sub id

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i have done 3ds and saved user card in payment method of customer

visual trellis
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Taking a look

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Give me a minute

dusty fjord
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yes sure

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Any update ?

visual trellis
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Still looking.

dusty fjord
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okk

visual trellis
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Also helping other people at the same time so may take a few mins

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Ah wait

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This Invoice is from yesterday

dusty fjord
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yes

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its daily plan for testing

visual trellis
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There is a 24 hour processing period for debit notifications

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That is what the doc above discusses

dusty fjord
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yes

visual trellis
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Because Stripe is integrating with a partner platform, we wait 26 hours before charging the customer after receiving a payment request (we add a buffer for possible downstream issues, which necessitates the 26 hours advance notification). This means that Stripe delays collecting payment by 26 hours.

dusty fjord
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so it will charge after 26 hours

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is that ?

visual trellis
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Correct it should charge in a couple hours

dusty fjord
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but if it failed as previously it got failed

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i dont know reason

visual trellis
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Not sure what you mean by that sorry

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You'll need to elaborate

dusty fjord
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it failed with one previous customer

visual trellis
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Okay and was there a failure reason?

dusty fjord
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no

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will wait for couple of hours than reach you if fails

visual trellis
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👍

dusty fjord
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thanks

visual trellis
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Sure thing