#.tmbax
upbeat laurel
hi
men
man
Hi all
we create an application to pay orders.
we use bluetooth to connect with reader (Wise pad 3)
in android platform every thing is ok.(discover - connect - payment)
in ios platform error occured while connect to reader.
This error occured after this method :
const { reader, error } = await connectBluetoothReader({
reader: selectedReader,
locationId: locationReference
});
Erorr message is : An unexpected SDK error occured
Screenshots : https://ibb.co/DwtqSQG
Project Config :
React native 0.71.10
stripe library version : ^0.0.1-beta.12
Device: iPhone 14
OS: iOS 16.5.1
regal kindle
Hello 👋
Unfortunately, this is a quite generic error. It doesn't provide any additional context.
Are there any other logs aside from just this error?
upbeat laurel
please review my pervious question, the error occures when we connect with ios to wisepad3
regal kindle
Can you share the serial number?
upbeat laurel
hanzo are you here ?
regal kindle
Yes, I'm also working with a few other users at the same time. So it might take me a bit to look into this. Appreciate your patience!
Are you connecting to the reader directly via the bluetooth setting before SDK performs connect Reader function?
upbeat laurel
no we do this steps
1- initialized
2- discover readers
3 - choose one reader
4 - connect method
regal kindle
Is the reader connected to any other devices when you try to connect to it?
upbeat laurel
no
Let me check and make sure
No, Im not connecting is directly from the bluetooth setting in the apple settimg. im going through the app, on the same note, i just checked the apple bluetooth settings and my ipone doesnt fine the reader throuhj the ios
and reader is not connected to any other devices
regal kindle
It is pretty unnatural for the reader to fail connection silently. Are there any additional logs client-side?
upbeat laurel
the reader only connects with our andriod app. our issue is with ios, it doesnt even connect,
may be has a problem with bluetooth permissoins in ios
regal kindle
If there are any missing permissions then that'd be returned in the logs, that's why I am asking you to provide/look into client-side logs and share if there's more than just the object you shared above.
upbeat laurel
first pic is the software log page, and the second one is app setting on ios
could it have anything to do with firmware version, we couldnt manually update the firmware version, we are curretly using 4.01.00.24 version in Canada, the latest verion out is 4.01.00.32 but we are noyt getting the mandetory update also we cant manually update it,
regal kindle
Not sure, this might need a deeper investigation unfortunately.
Can you write into our support team via
https://support.stripe.com/?contact=true
And provide as much as information as you can?
Also, if you can provide a sample app (code) you're working with here then that'd help our team reproduce the issue and dig deeper into the root cause
upbeat laurel
in our log, what other prefrences do you need so you guys can analyse it better
regal kindle
Pretty much everything the SDK logs out during each operation
also, the sample app is quite important too. If we can reproduce the behaviour then we can get to the resolution faster
upbeat laurel
OK
I provide you with a sample application
But how can I send you the source?
regal kindle
You can create a zip of the sample project (code) you're working with and attach it when you send the email via the support form
frosty groveBOT
upbeat laurel
Please post a link to the support email submission page
regal kindle