karuppasamy | Stripe Developers | Page 1

marsh reefBOT Jul 5, 2023, 12:54 PM

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pallid pawn Jul 5, 2023, 12:55 PM

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Hello 👋
AFAIK I don't think that's something you can modify

winter swift Jul 5, 2023, 12:55 PM

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no image size is not correct

pallid pawn Jul 5, 2023, 12:58 PM

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These are the branding settings that we typically recommend
https://stripe.com/docs/invoicing/customize#brand-customization

Icons and logos must be in JPG or PNG format, less than 512kb in size, and equal to or greater than 128px by 128px.

Icon—A square, digital-friendly icon or logo.
Logo—A non-square logo to override some uses of the icon.
Brand color—Used on receipts, invoices, and the customer portal.
Accent color—Used as a background on emails and pages.

winter swift Jul 5, 2023, 1:04 PM

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so image size should be 128px?

pallid pawn Jul 5, 2023, 1:04 PM

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Yes

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or greater than that

winter swift Jul 5, 2023, 1:07 PM

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now my image size is 4167*1251

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but is that size not showing at checkout page

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shall i share my URL?

pallid pawn Jul 5, 2023, 1:13 PM

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Hmm sure

winter swift Jul 5, 2023, 1:13 PM

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https://reinvent-learning.us/subscriptions/1
click any subscription and check chekout page

pallid pawn Jul 5, 2023, 1:17 PM

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I think it looks this way probably due to your logo being wider and not square. Above is the only workaround I know of.

I'd recommend writing in via our support and working via them as they're more familiar with this and can help look into this further
https://support.stripe.com/?contact=true

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

winter swift Jul 5, 2023, 1:27 PM

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ok canu give correct size

#karuppasamy