ahmad16 | Stripe Developers | Page 1

worldly copperBOT Jul 5, 2023, 11:05 AM

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wild tapir Jul 5, 2023, 11:10 AM

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Can you share some object IDs? The screenshot isn't helpful

spiral folio Jul 5, 2023, 11:11 AM

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sure one sec

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should I send price ids?

wild tapir Jul 5, 2023, 11:12 AM

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The sub_xxx would be better

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I can see the issue actually

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The Customer (cus_xxx) you're using must have a balance credit. We automatically apply that

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https://stripe.com/docs/billing/customer/balance

Customer credit balance

Learn how to use the customer credit balance.

spiral folio Jul 5, 2023, 11:15 AM

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We are not using the credit balance in stripe. I only added the credit in the package so that the user can see the number in the invoice.
If I reset the user's credit balance to 0 everytime I redirect to payment this issue will be fixed?

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here is one of our subscriptions sub_1NQT7FFLyL4SpGt9Cl4QjqeT

wild tapir Jul 5, 2023, 11:22 AM

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Sure, so that sub_xxx is for: https://dashboard.stripe.com/test/customers/cus_O9Y2JjguRjp6tN

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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Which has over $2000 of balance credit that we automatically apply to invoices

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You can see in the screenshot: 'Applied balance'

#ahmad16