nepotist84 | Stripe Developers | Page 1

tall cobaltBOT Jul 5, 2023, 6:58 AM

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rotund wren Jul 5, 2023, 7:05 AM

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Good morning!

dim mica Jul 5, 2023, 7:07 AM

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Hi, gimme a few mins

rotund wren Jul 5, 2023, 7:07 AM

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Yeah, no problem. 🙂

dim mica Jul 5, 2023, 7:09 AM

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The payment method type `paypal` cannot be used with subscriptions that have the `collection_method` set to `charge_automatically

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Here is the error

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You sure on Test mode you have succeeded transaction?

rotund wren Jul 5, 2023, 7:09 AM

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Yes.

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Same code deployed for test / production

dim mica Jul 5, 2023, 7:10 AM

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Do you have an example request on Test mode, the last one when you created a Subscription?

rotund wren Jul 5, 2023, 7:11 AM

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https://dashboard.stripe.com/test/logs/req_q9iuEXB0TC0GW1

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

dim mica Jul 5, 2023, 7:17 AM

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When you activated Paypal, did you actiavte it both in Test and Live mode?

rotund wren Jul 5, 2023, 7:17 AM

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Yes

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We also have approval for Reference Transactions

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If you can look into the standard Stripe Service tickets, please find ticket number: 06531548

dim mica Jul 5, 2023, 7:23 AM

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Umm this is strange, gimme some more time and I will drag some of my colleague to look

rotund wren Jul 5, 2023, 7:24 AM

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No problem! I agree... definitely a brain bender problem!

dim mica Jul 5, 2023, 7:34 AM

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Hi, does this occur just recently? Or it never work on Live mode?

rotund wren Jul 5, 2023, 7:35 AM

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We tried to go Live for the first time yesterday

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and immediately had this problem

dim mica Jul 5, 2023, 7:39 AM

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Umm I think there is something lacks on your Paypal application on Live mode. When you mentioned Reference Transaction and ticket number, did you have conversation with a Stripe agent on enabling it for you?

rotund wren Jul 5, 2023, 7:41 AM

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Yes. I spoke to an agent through the chat and they referred my ticket to specialist support. Specialist support assured me everything was ready... 😄

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dim mica Jul 5, 2023, 7:43 AM

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Okie, could you reach back to them as they suggested here? Please provide 2 sample request on Live mode and Test mode above, and mentioned the engineering team on Discord checked and think it has something to do with the Paypal application

rotund wren Jul 5, 2023, 7:43 AM

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Understood! Thanks for your help with a tricky one. 🙂

tall cobaltBOT Jul 5, 2023, 7:57 AM

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rotund wren Jul 5, 2023, 8:03 AM

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My hopes are high because a new person joined the thread. 😄

dim mica Jul 5, 2023, 8:05 AM

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Hey, they will take over from me due our timezone staffing policy. Sorry 😅

rotund wren Jul 5, 2023, 8:06 AM

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No worries. Have a nice day/evening wherever you are @dim mica

dim mica Jul 5, 2023, 8:07 AM

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Yeah, to update: I also pulled in other colleage for double check and we still think this is a configuration issue on Live mode. It comes back to the support agent who helped you setup Paypal aproval, since they will know what they have set up.

rotund wren Jul 5, 2023, 8:08 AM

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Great, I sent a follow-up email to them already. 👍

dim mica Jul 5, 2023, 8:08 AM

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If you need other help feel free to ping @viral marlin , for this specific matter let's try to verify the approval process first

#nepotist84