#radar7777
wide zephyr
sick hinge
Can you share the subscription ID (sub_xxx) that was charged from?
sick hinge
Some kind of bug happened that started duplicating charges on my CC, as so far I was the only one purchasing subscriptions that came through referrals
Which subscription ID (sub_xxx) or payment intent ID (pi_xxx) was charged to your card?
plain moat
In an act of confusion I refunded every test I ever did which created this big negative balance
sick hinge
Can you copy and paste the ID here?
plain moat
There are many I just shared a print
Because I was doing test shows to customers
but I think it was the customers that had the affiliate program included which created the duplication
sick hinge
Did you cancel the subscription after showing to the customer?
plain moat
Not immediately no
But a day or two later
the problem is the subscription was charging every day
sick hinge
If the subscription isn't canceled, Stripe will attempt to charge after the billing cycle ends
plain moat
when it should've been every month
But it was charging like multiple times a day
You can see on the print screen the same number sometimes several times a day
that scared me and I refunded all the payiments I ever made
Now I'm stuck with this negative balance
what do I do ?
sick hinge
If you create one subscriptions for every customer, there can be multiple subscriptions that charge to your card daily if the billing cycle is set to daily
plain moat
How can I rectify this negative balance ?
sick hinge
You should cancel the subscription if you do not want to get charged
plain moat
If you create one subscriptions for every customer, there can be multiple subscr...
The billing cycle was not supposed to be set to daily that's the bug
plain moat
You should cancel the subscription if you do not want to get charged
I already did that, now I want to know how do I solve the negative balance ?
Can I get it waved or not refund everything
because I did it in an act of confusion
Because I figured they were all from me anyways
sick hinge
I see! This channel is for developers and technical integration questions. For balance related queries, our support team will be able to assist you better than I can: https://support.stripe.com/contact/
plain moat
You cannot help me ?