#sam23d
tribal bluff
fluid spruce
This channel is for technical integration questions with Stripe. If you are the customer who attempts to make the payment, I'd recommend reaching out to your service provider to check why the payment failed
cosmic tapir
im a developer from the site, i coded and thested the whole payment flow in the test environment and it works fine, its only on prod that the captcha appears and i cant seem to finish the payment sesion
fluid spruce
Can you share the Checkout Session ID (cs_xxx)?
fluid spruce
From https://dashboard.stripe.com/events/evt_3NQLGPGLVEpgkTfJ1SBYezk0:
Captcha challenge failed. Try again with a different payment method.
The captcha challenge didn't pass, so the payment failed.
cosmic tapir
failed like the image selection is wrong? or that the backend has to answer some sort of webhook event?
fluid spruce
It's likely that the image selection is incorrect at captcha phase
cosmic tapir
because on the payment the image are correctly selected, and the captcha even turns into a green checkmark
fluid spruce
Please remove the screenshot with the sensitive card information as it shouldn't be shared in public
cosmic tapir
sorry, but the captha is passed succesfully
fluid spruce
This channel is for technical integration questions and I'm afraid I don't have the necessary expertise about how captcha works on Checkout Session page. I'd recommend reaching out to Support https://support.stripe.com/contact, so that they can check with the relevant team.
It'll be helpful to include the Checkout Session ID (cs_xxx) and the green checkmark screenshot without card information in the email