#blinkdaffer

1 messages · Page 1 of 1 (latest)

errant mapleBOT
uncut relic
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Can you share the example Payment Intent ID (pi_xxx)?

gaunt briar
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whats up, river

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sure one sec

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pi_3NOQc7Ifk8quQUzW1Zy3eiSw

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pi_3NPj4WIfk8quQUzW0nM5qOZh

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pi_3NOpTFIfk8quQUzW1Hdf8znl

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we are also seeing some do not honor requests

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pi_3NOpTFIfk8quQUzW1Hdf8znl this one was do not honor

uncut relic
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Thanks for sharing the examples. Stripe doesn't expire the tokenized cards before the card expiry date. From these examples, the issuing banks declined the payments that Stripe has no control over it.

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Those declined response are from card issuing banks, but not Stripe

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I'd recommend having customers to check with their issuing banks why the declines happened

gaunt briar
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hmmm ok let me check up on this

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also any idea about this one pi_3NNgrFIfk8quQUzW0Xber86A

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The bank returned the decline code invalid_account.

uncut relic
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There can be many reasons why invalid_account is returned from issuing bank and Stripe has no visibility. One common reason can be that the customer's account is closed.

gaunt briar
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okay

gaunt briar
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Hey quick question

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what about this charge pi_3NOqavIfk8quQUzW0XVjI8W2

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or this charge

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ch_3NOqavIfk8quQUzW0KxO7H30

uncut relic
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This is the same that the card issuer declined the payment.