Mallain23 | Stripe Developers | Page 1

craggy dewBOT Jun 30, 2023, 3:35 PM

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mellow agate Jun 30, 2023, 3:38 PM

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What issue are you seeing?

dusk vortex Jun 30, 2023, 3:38 PM

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The payment element was not loading and payment readers were not discovering devices

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seems like it just started working again - but it was out for 20+ minutes

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Does Stripe have any information on what might have happened - is it related to the dashboard outage?

mellow agate Jun 30, 2023, 3:42 PM

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There wasn't an incident regarding the payment element as far as I'm aware

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Could be a network issue

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Especially if it was also affecting readers

dusk vortex Jun 30, 2023, 3:42 PM

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We have 5+ mobile apps that are using the element and it was not working on all 5 mobile apps

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confirmed and reported by different people in different locations

craggy dewBOT Jun 30, 2023, 3:43 PM

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dusk vortex Jun 30, 2023, 3:43 PM

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and it just started working again

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with no code changes

mellow agate Jun 30, 2023, 3:46 PM

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Oh

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Interesting

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I can see if anyone else reported this

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Could have been a side effect of the ongoing incident

dusk vortex Jun 30, 2023, 3:46 PM

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Thanks - that would be helpful

mellow agate Jun 30, 2023, 3:47 PM

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Hm not seeing any other reports, so that's odd

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Ping us here if it happens again

dusk vortex Jun 30, 2023, 4:08 PM

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sounds good thanks

mellow agate Jun 30, 2023, 4:15 PM

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Oh there have been reports of reader pairing issues, so that could be what you saw

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The team is investigating, but let us know if you see anything else

#Mallain23