#steven-checkout-challenge
loud mirage
It is getting more and more our user facing 3D secure issue
fresh shuttle
Can you share an invoice id or payment intent id where this is happening?
storm topazBOT
loud mirage
payment intent id: pi_3NOgPOFxMJZcbHyT1c45Z2WP
happening not just 1 customer... many customer facing 3D secure issue since 26/6 ... wondering why all of sudden this happen .... something not right
It is best if I can know the exact room cause...
root*
fresh shuttle
With that one, it looks like the customer failed captcha
loud mirage
okay... i ask stripe support .. they just told me customer fail to authenticate... and customer should contact bank side
but it happen out of a sudden since 26/6... i have no clue how to fix it
dreamy vigil
Hi 👋
I'm taking a look. Have your checkout sessions previously required users to complete a challenge of some sort?
trail flare
@loud mirage I'd recommend working with our support team for this. Provide them with a list of all the PaymentIntents where your end customers have encountered an issue so that they can investigate further. But captcha challenge on Checkout is expected! You can contact our support team at: https://support.stripe.com/contact
steven-checkout-challenge
loud mirage
payment intent: pi_3NOaCaFxMJZcbHyT00IuSug0
what about this one? The PaymentIntent needs to be authenticated by 3D Secure
trail flare
Please work directly with our support team and they will be able to help you: https://support.stripe.com/contact