lec1892 | Stripe Developers | Page 1

light pierBOT Jun 30, 2023, 11:11 AM

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vernal gate Jun 30, 2023, 11:11 AM

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👋 happy to help

sharp junco Jun 30, 2023, 11:12 AM

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should I send you the customer id, right?

vernal gate Jun 30, 2023, 11:12 AM

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would you mind sharing the subscription ID

sharp junco Jun 30, 2023, 11:12 AM

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cus_LykYyre5U7vpTd

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sub_1Mqf7yJS2eq6Ic9KfkMelfDm

vernal gate Jun 30, 2023, 11:13 AM

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taking a look

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this is a test mode subscription is subject to retention policy

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https://support.stripe.com/questions/test-mode-subscription-data-retention#:~:text=Unless marked as exempt%2C test,test subscription within your Dashboard.

Test mode Subscription data retention : Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

sharp junco Jun 30, 2023, 11:16 AM

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got it

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how can I know by myself that the cancelation was caused by Stripe?

vernal gate Jun 30, 2023, 11:19 AM

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you can look at the https://stripe.com/docs/api/subscriptions/object#subscription_object-cancellation_details-reason

Stripe API reference – The subscription object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

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e.g. https://dashboard.stripe.com/test/events/evt_1NNImjJS2eq6Ic9KOHsGZzSh

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

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oh sorry, it doesn't really say why

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my bad

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I will submit an internal feedback on this, that this should be surfaced somehow

sharp junco Jun 30, 2023, 11:25 AM

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it would be great to have this information
it would make clear the reason why a subscription has been canceled
and also would prevent developers from coming here and spending precious stripe support time

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thank you for your help

vernal gate Jun 30, 2023, 11:31 AM

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would you mind sharing your account ID to join it to the feedback?

#lec1892