#.oleg.d
mild pine
fallen hemlock
Hi I am an end user dont know why I am here !! can you help me fix my account .. it is restricted with no warning can any body help here
thick burrow
@fallen hemlock Please start a new thread in #dev-help if you want to chat
@drowsy acorn I checked the account, and some information is required
There is some info about this here: https://stripe.com/docs/connect/testing#trigger-bank-account-ownership-verification
drowsy acorn
Yeah, I know this, but the problem isn't related to the verification. Can u check please account that was verified, but after attaching new bank account - disabled
Maybe you need some additional info?
thick burrow
Give me a few minutes to look into this.
drowsy acorn
Sure
This error occurs only when Im attaching bank account with the ownership verification trigger.
If I'll attach bank account with the success bank account verification (000123456789) All works fine.
thick burrow
So you are using this test bank account? https://stripe.com/docs/connect/testing#trigger-bank-account-ownership-verification
If so I think it's expected that the account becomes disabled, since you need to follow these steps explained in the link above:
In test mode, you can upload test images or file tokens to complete the verification process.
drowsy acorn
I needs to few mins to summarise info about it, cause for this account Stripe don't request these documents, just disabled status and pernding verification
thick burrow
It's true requirements.currently_due seems empty for his account
Since this is in test mode, can you simply re-create a new account?
drowsy acorn
I've create new custom account with the trigger verification ownership. I've got 2 messages. Can you provide info why stripe disable this account.
Then Im uploaded verification document but account still disabled:
gilded pilot
👋 taking over for my colleague. Let me catch up.