jeffrokt23

[median creek]

Hi there, payment decline is a common scenario that you integraiton needs to handle. Even if the card is authorized and valid, there's still a possibility that the card is declined during invoice payment because of insufficient funds.

[prime sluice]

I see. I guess the problem is its not only insufficient funds, but also a lot of "Payment declined by the issuing bank".

Do you have any suggestions on how this can be reduced?

or actions I should take?

[timid moat]

I'm afraid this will not be possible as there can be many reasons that the payment is declined by the issuing bank at the time when the trial ends. When such scenario happens, I'd recommend bringing back the customer to collect the new payment method