#doowire
mystic sandal
Hello, can you send me an example account ID for an account that you have seen this for? (acct_123)
next current
acct_1NORRlPulUAxmvDG
When I view the account in test mode, I see "action required: Update business information
Follow-up
We reviewed the updated information codingconnorco@gmail.com provided on June 29, 2023, and we couldn’t verify the information provided about your business owner.
The identity information you entered cannot be verified. Please correct any errors or upload a document that matches the identity fields (e.g., name and date of birth) that you entered."
But when I click this start button
It brings me here
mystic sandal
It looks like the error on that page is accurate, the restriction is because the identity document that was supplied could not be verified
I'm not as familiar with how that works in test mode. Did it ask you to upload or take a real picture for that onboarding requirement?
next current
I just clicked "use test document"
hasty nicheBOT
mighty wedge
Hi 👋
I'm taking over as @mystic sandal needs to go soon
mighty wedge
I can see your messages. I am seeing that the identity document is not verified. Did you create an Account Link to initiate the onboarding process?
mighty wedge
Screenshots are not really helpful here. Can you share the request ID for the API request where you created the Account Link?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
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req_xsX3SbsXwu5uW9
mighty wedge
Okay that was made in test mode. So the test identity documents should work 🤔
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im gonna try again with a new email
same thing
account_link req: req_Ey6ZOrApc8XmTP
account req: req_3CWhofVkQ6ZHjc
mighty wedge
What happens when you click the "Start" button in the header that tells you the identity cannot be verified?
mighty wedge
In the banner in your screenshot there is a "Start" button in the upper right
What happens when you cilck that?
Does it take you back to the same screen?
mighty wedge
Are you using an email address that you can receive emails at?
Stripe will send you an email that you will need to use to verify your account
mighty wedge
You should see an email being sent to you asking you to confirm access. I'm testing it on my end and just want to make sure everything is happening as expected
next current
Yes I received the email. I also verified the email but still have the same "action required" message
next current
Do you mind adding another staff member if you are stumped?
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All good
mighty wedge
When you went through the onboarding were you prompted with a 2 step authentication?
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yes
mighty wedge
And that was successful? You verified the account?
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Yes
mighty wedge
And when you walked through the onboarding you were presented with an identity verification step that you could not complete?
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I dont think it ever asked me for a liscense or anything
mighty wedge
Okay I just completed my onboarding but then I get this in the Dashboard. Is that what you saw?
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Yes
mighty wedge
Alright, on the same page
I'm then taken to a screen for adding an SSN. I add 000-00-0000 and that verifies successfully
next current
How do you get to that screen?
mighty wedge
This is where i went after I clicked the blue "start" button in the previous screen
next current
Now it's not giving me that message anymore
but the account is still restricted
lol
mighty wedge
Try re-onboarding. Generate a new Account Link and step through it
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Ok one sec
When i click the blue "start" button it just refreshes the page
it's not redirecting me to the SSN page
mighty wedge
Well that's not very helpful
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What should I do
mighty wedge
Hmmm... and you are onboarding this account? acct_1NORxPPqn4lalhBw
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No, the new one I just tried is acct_1NOT1MPsvs4BDxVL
mighty wedge
Can you try updating the account directly via the API and provide the individual.ssn_last_4 with 0000
https://stripe.com/docs/api/accounts/update#update_account-individual-ssn_last_4
next current
In the terminal?
mighty wedge
The currently_due requirements for that account are as shown:
currently_due: [
"business_profile.product_description",
"business_profile.support_phone",
"business_profile.url",
"external_account",
"tos_acceptance.date",
"tos_acceptance.ip",
],
So I'm trying to understand how we can provide this information